Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at behindthescenteddoor@gmail.com. If your return is accepted, we'll provide instructions on how and where to send your package.  Customers are responsible for return shipping costs for eligible returns.  Original shipping charges are non-refundable.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at behindthescenteddoor@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item.  Please include photos of the item and its original packaging so we can evaluate the issue and determine resolution.

Exceptions / non-returnable items 
Certain types of items cannot be returned, included opened or used personal care, aromatherapy, bath, body or wellness products; opened or partially used ritual kits; custom or personalized items; gift cards; and items marked final sale.  For health, hygiene and safety reasons, products that have been opened, used or had their protective packaging or seals removed are not eligible for return.

Natural crystals, minerals, and stones may contain variations in color, pattern, shape, texture, inclusions, fractures, pits or other naturally occurring characteristics.  These are part of the nature of the material and are not considered defects.

Jewelry and natural materials may develop changes in appearance over time with normal wear.  Metals may naturally tarnish, oxidize or develop a patina, particularly with exposure to moisture, skin oils, lotions, perfumes, chemicals or environmental conditions.  These naturally occurring changes are not considered defects.

Please contact us at behindthescenteddoor@gmail.com if you have any questions or concerns about a specific item.

Exchanges
Because many of our items are unique, limited or one of a kind, we do not offer direct exchanges.  The fastest way to ensure you receive the item you want is to request a return for the original item, if eligible, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return item and let you know if the refund was approved. For damaged, defective or incorrect items, we will review the photos and information submitted with your request and determine an appropriate resolution.

If a return is approved for a refund, you'll be automatically refunded to your original payment method within 10 business days.  Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at behindthescenteddoor@gmail.com